INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
1. Does this lack of variety in contact methods limit customer options and potentially lead to frustration?
The Contact Us page features a contact form, but none of the fields are labeled, making it unclear what information is required.
2. Could this lack of clear labeling lead to incomplete submissions and delays in receiving support?
The Contact Us page includes a phone number, but it's buried at the bottom of the page in tiny font.
3. Would making the phone number more prominent improve accessibility for customers who prefer phone support?
The Contact Us page has a dedicated FAQ section, but the answers are outdated and don't address current customer concerns.
4. Is there a process in place to regularly update the FAQ section to ensure it provides accurate and relevant information?
The Contact Us page mentions social media links but doesn't clarify if they're monitored for customer service inquiries.
5. Does the Contact Us page offer clear and convenient options for reaching customer support?
The presence of various contact methods contact@buybaasket.com and clear instructions improve accessibility.
INFORMATION ABOUT US
